Frequently Asked Questions
Who picks up my clothes?
One of our amazing Laundry Angels will come and pick up your precious clothes once your order has been approved. We will arrive with plenty of laundry bags for you to put your dirty laundry with our personal stamp of approval.
Where and when will my clothes be returned to me?
Most orders can be returned within the same day.
Please note that Dry Cleaning orders can take longer than 24 hours due to the cleaning process that they require. We are also able to hold your clothes for a little while longer if you wish.
Who will wash my clothes?
Cape Laundry Online works with only the best professional cleaners in Cape Town. All of our cleaners are Eco-friendly, have over ten years experience and quality is always guaranteed. Your clothes are safe with us.
Do I need to be home for the pick up?
No, you don't need to. You can leave your clothing at reception or with the security guard in your building and let them know that Cape Laundry is coming for collection.
How long will it take for my order to be approved?
Usually orders are approved within 15 minutes but could take up to 1 hour. Remember that we will be able to approve your order 24 hours, seven days a week.
As soon as your order is confirmed, we will notify you by email or WhatsApp
What happens if my order is running behind schedule?
Of course we do try our absolute best to stick to the selected time slot you have selected but sometimes there are some unexpected delays that are out of our control such as traffic jams and car troubles. In cases like this we will let you know we are running a little behind schedule and if need be we will reschedule your order for you to a time that suits you free of charge.
What about all of my special instructions
If you have any additional special requests or instructions please could you let us know within the 'Message' section on the booking form - your clothing is precious to us!
Is there a minimum order fee?
Our minimum order fee is R260, that is the equivalent of a 24 hour turnaround 5kg load of Wash, Dry & Fold.
What about those stains that will just not go away?
We make it our absolute priority to remove all stains that are found on your clothing but unfortunately some stains have become part of the fabric and are permanent. We will try more than once to remove it but constant attempts at working on the same spot can often lead to the garment fading or being destroyed.
Can Cape Laundry Online air dry/hang dry my clothing?
Yes. We are able to air dry your clothing only if you specify this in the 'Message' section of the booking form but please keep in mind this process will take longer than 24 hours due to the drying process and we are not big fans of handing back damp clothing to our valued client such as yourself.